Return policy

szxrfrp will gladly ship the product to you within 14 calendar days of receipt.Returns and exchanges accepted. For returns or exchanges, please contact our customer service team at info@szxrfrp.com Return.

     - Items must be unworn, unwashed, undamaged, unaltered and free of makeup, stains, deodorant and perfume. -

    All original underwear tags must be attached, including any secure return labels, with tags intact. 

Items that do not meet these conditions may not be eligible for return or exchange.  To ensure eligibility, we recommend that you try the item on carefully and, for shoes, only on a clean, soft surface.

    - Final Sale items cannot be returned or exchanged. Please check the product description to see if the item is marked as Final Sale. -

    For hygiene reasons, swimwear cannot be returned unconditionally. If you need assistance, please contact our Customer Service Team.

NOTE:  Please do not send returns to the address on the shipping bill as this is not our return address. Items shipped to the incorrect address will not be refunded.

If the return or exchange is due to our fault, szxrfrp will bear the cost. In other cases, customers need to bear any shipping costs or customs duties. Here are some common situations and the applicable return and exchange terms. 

 1. Situations where free returns and exchanges are available:

    - The product has quality problems, obvious color differences or strong odors. -

    The wrong item was sent in the package.

 2. Situations where free exchanges or customer-paid returns are available:

    - The customer does not like or want the item for personal reasons.

 3. Situations where free re-delivery is available:

    - Items are missing from the order. Customers can also choose to apply for a refund for missing items. -

    Order delivery failed (except in the case of customer refusal). If the delivery failure is caused by providing an incorrect address, customers may need to contact the courier to re-deliver or pick up the package themselves.

Note:  If the customer refuses the package, we will not be able to provide after-sales services such as return, exchange or refund. After deducting the shipping fee, the remaining amount of the order will be issued in the form of store credits. You can contact customer service to use store credits on your next purchase.

If your situation is not described here, please contact our customer service representative for help or detailed return instructions, otherwise your return may fail.

We understand that sizing can sometimes be tricky when shopping online. If the item you receive doesn't fit, szxrfrp offers free exchanges  to ensure you get the right size. Alternatively, you can choose to return the item at your own expense. We encourage customers to contact our customer service team for sizing advice before purchasing to minimize sizing issues.

Each item can be exchanged once, except for the final sale items. szxrfrp will bear the exchange shipping costs.

If an exchange is required, the customer needs to pay the price difference. If the exchange price is lower than the final price (for example, the item has quality problems), the price difference will be refunded.

szxrfrp offers two options for returns:

a) Prepaid return label (available in some countries)

b) Self-paid postage

For customer-paid returns, if you choose to use our prepaid return label, the return shipping costs (10% of the value of the returned item) will be deducted from your refund.

As for shipping costs (excluding restocking):

If the return is caused by the customer (such as a change of mind or ordering the wrong size), the customer is responsible for the shipping costs. The specific costs depend on the courier you choose. For orders with originally free shipping, approximately 10% of the value of the returned item will be considered shipping costs and deducted from your refund.

If the return is due to our error (such as damaged or incorrect item), szxrfrp will cover the shipping costs and you do not need to pay any additional costs.

Orders can usually be cancelled within 1-3 days of being placed. If the order has already been shipped, it cannot be cancelled. In this case, we recommend that you contact our customer service team to arrange a return after the package has been delivered.

Once the returned merchandise is received and inspected by our warehouse team, the refund will be processed immediately. For customer-paid returns, the refund amount will be deducted from the original shipping fee and the return shipping fee. You should receive your refund within 14 days of the return package being delivered.

NOTE:  All returns and refund requests must be made to our Customer Service Team. Returning items directly to this address may result in a refund being refused. 

Brand: szxrfrp

Website: https://www.szxrfrp.com/

Customer Service Email: info@szxrfrp.com

Website Operator and Legal Business Name:

Shangqiu Guanyi Trading Co., Ltd.

Registered Office:

No. 19-1, Row 1, Phase III, Industrial Agglomeration Zone, Yanji Town, Suiyang District, Shangqiu City, Henan Province